Use this if you need to send in your MassagePod unit for service or replacement.
MassagePods come with a lifetime warranty against manufacturers defects.
Please review the details of the warranty coverage on the warranty card included with your product.
For a warranty replacement add this item to your cart and check out. You will receive a recipt from us via email.
Print a copy of this receipt and include it in your shipment to us. We will ship the replacement unit to the address you provide when you check out.
The shipment must include:
- The receipt created by processing this warranty
- The defective MassagePod unit
- All of its cables (do not return used electrode pads)
- Warranty card
- Original receipt
- Original packaging.
Failure to include everything may invalidate your warranty.
Note: If you purchased your MassagePod at a trade show, fair or other event, the signed version of your lifetime warranty card is considered your receipt.
Securely package your return and send it to the company address that will be supplied on the receipt email sent to you after check-out.
Important! Our lifetime warranty covers manufacturers defects only. If your unit was damaged, you can still replace it with our hazard replacement option. If your unit is sent in as a warranty replacement and it is determined that the problem is due to damage (visible damage, water damage, etc.) then you will be given the option to have the unit returned to you as-is or you may purchse a extended hazard replacement and have a new unit sent to you.